agilaclub Privacy Policy

1. Information We Collect

When you register for an account on agilaclub, we collect personal information that you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated through your use of the platform, such as login timestamps, device type, browser version, IP address, and in-app activity logs. This technical data helps us maintain platform security, detect unusual access patterns, and ensure that each session runs smoothly on your device. In addition, when you make deposits or withdrawals, our payment processing partners may share transaction reference data with us to reconcile your account balance accurately. We do not collect more information than is necessary to operate the platform and comply with applicable Philippine regulations.

2. How We Use Your Information

The personal data we hold is used primarily to create and manage your account, process transactions in Philippine pesos, and deliver the entertainment services you have signed up for. We also use your information to verify your identity in line with responsible gaming and anti-fraud requirements, and to communicate important account updates such as security alerts or policy changes. Where you have opted in, we may send you promotional messages about new games, sports markets, or special offers available on the platform. Aggregated and anonymised usage data may be used internally to improve platform performance, fix technical issues, and develop new features. We do not sell, rent, or trade your personal information to third-party marketers under any circumstances.

3. Sharing of Information

agilaclub shares your personal data only with trusted service providers who are contractually bound to handle it securely and solely for the purposes we specify. These include payment gateway operators, identity verification services, and cloud infrastructure providers that support the day-to-day operation of the platform. We may also disclose information to regulatory authorities or law enforcement agencies in the Philippines when required to do so by law, court order, or legitimate government request. In the event that agilaclub undergoes a business restructure or acquisition, user data may be transferred as part of that process, and affected users will be notified in advance. We do not share your data with any third party for independent marketing or profiling purposes.

4. Data Security

We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using TLS protocols, access controls that restrict internal staff from viewing sensitive data without a legitimate operational need, and regular security audits of our platform infrastructure. Your account password is stored in a hashed format and is never visible to our team in plain text. If you suspect that your account has been compromised, you should change your password immediately and contact our support team through the details provided on this page. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your agilaclub account.

5. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum period as required by applicable financial regulations, even after an account is closed. When data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be linked back to you. You may request the deletion of your account and associated personal data at any time by contacting our support team, subject to any retention obligations that apply. We will confirm the outcome of any deletion request within a reasonable timeframe.

6. Your Rights Under Philippine Law

As a user based in the Philippines, you are entitled to certain rights under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. These rights include the right to be informed about how your data is processed, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated data in your account profile. You also have the right to object to the processing of your data for direct marketing purposes and to request that we restrict or erase your data in certain circumstances. To exercise any of these rights, please reach out to our support team using the contact information listed in the footer of this page, and we will respond within the timeframe required by applicable law.

7. Cookies and Tracking

agilaclub uses cookies and similar tracking technologies to keep you logged in between sessions, remember your preferences, and analyse how different parts of the platform are used. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in or complete transactions. Analytics cookies help us understand which features are most useful to Filipino players so we can prioritise improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use third-party advertising cookies or share cookie data with external ad networks.

8. Contact and Policy Updates

If you have any questions about this Privacy Policy or wish to exercise your data rights, you can reach our support team at the email address listed in the footer of this page. We review and update this policy periodically to reflect changes in platform features, applicable laws, or our internal data practices. When significant changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users directly. Continued use of the platform after any update constitutes your acknowledgement of the revised policy. We encourage all users to review this page from time to time to stay informed about how their information is being handled.